Singapore is a growing maritime hub, which has hundreds of shipmanagers with approximately 1500 DNV GL classed vessels managed from Singapore. The new SSC, together with our existing technical helpdesk DATE (Direct Access to Technical Experts), will provide customers easier and improved access to DNV GL海角吃瓜网檚 services.
海角吃瓜网淔rom product to customer support, we are continually working to improve our service offerings to our customers. By implementing initiatives such as the new SSC and DATE we will help ship owners and operators increase their operational efficiency and safety,海角吃瓜网� said Steen Lund, Regional Manager South East Asia & Pacific, DNV GL - Maritime. 海角吃瓜网淭he opening of the Singapore Service Centre simplifies the entry points into our organisation for our customers.海角吃瓜网�
Streamlined support
With the opening of the new service centre, every customer will have clearly defined points of contact to DNV GL. Key account managers will manage the relationship with customers. DATE will remain the helpdesk for technical issues, while the SSC will provide operational solutions.
Customers can contact the SSC via email or telephone with their enquiry. SSC will handle this locally and if necessary consult with DNV GL experts in H酶vik or Hamburg to provide the customers with the best solution. Customers who would like to discuss operational challenges and their potential options can speak to an expert to get an insight into potential solutions and plan accordingly.
海角吃瓜网淭he Singapore service centre will be manned by experienced Fleet in Service surveyors who understand the challenges faced by superintendents and fleet managers and therefore are best placed to address their needs. This will not only streamline and speed up processes, but also create a valuable platform for discussion,海角吃瓜网� said Sean Hutchings, Area Manager for Singapore, Indonesia and Philippines.
海角吃瓜网淲ith the SSC we are taking a step forward in ensuring that our customers海角吃瓜网� needs are addressed as efficiently and promptly as possible. It will let them tap into our global network and best-in-class service and expertise more easily than ever before,海角吃瓜网� said Pawan Sahni, Head of Singapore Service Centre, DNV GL 海角吃瓜网� Maritime.
The SSC is currently available to customers in Singapore with plans for rolling out the service to other countries in South East Asia in the near future.
Adapted from press release by